RETURN
1. REGISTER
Click this button below to register your return.
2. PACK
Pack your items. Don't forget to remove the old shipping label from the package.
3. SHIP
You can deliver your package to a service point near you.
4. REFUND
Your return will be processed within 7 working days of arrival at us.
You can indicate per item in our returns portal whether you want to exchange it for a different size. It is only possible to exchange an item for a different size if it is in stock. Once your return has arrived with us, the exchange will be processed within 7 working days. When your exchange has been shipped, you will receive an email with the track & trace code.
It is possible to return multiple orders in 1 package. You can register 1 return shipment in the returns portal. For the other order you can add a note in the package with the order number of this order.
Do you live or travel near Rotterdam and would you like to visit our boutique? You can also return or exchange your online purchases in our boutique.
When you hand in your return at the boutique, you will receive the amount refunded to your account within 7 working days.
Store purchases can be returned within 14 days in our boutique in Rotterdam. When you return a store purchase in the boutique, you will receive a store credit that is valid for 3 months. You can of course also exchange your purchase for another item.
If we receive an item that does not meet the return conditions below, we unfortunately cannot accept it for return. Of course you can pick up the item again in our boutique in Rotterdam or we will charge shipping costs again to send the item back to you.
- Sale items must be returned within 14 days .
- The costs of return shipping are for the customer.
- The order must be returned in the original packaging.
- The item must not have been worn, washed, altered or damaged. The labels must be attached to the item.
- Be careful with make-up: an item with make-up stains will not be returned.
- Orders that fall outside the return period of 14 days will not be accepted for refund.
- Orders that fall outside the return period of 14 days will not accepted for refund. li>
- No washing guarantee is given. Any problems that arise after washing are your own responsibility.
- Earrings may not be exchanged or returned due to hygiene reasons.
- The book 'Work hard, Play hard' cannotnot< /strong> be returned!