Job Opening - Customer Support

Location: Headquarters Rotterdam
Employment: Fulltime
Hours per week: 40 hours
Start date: Immediately

Are you the fashion expert who always helps customers with a smile? Are you looking for a lively workplace where no day is the same? Then you might be the Customer Care colleague we are looking for!

WHO ARE WE?
Most Wanted is a young, stylish fashion company that leaves its mark on the fashion industry. We stand for style, quality, and above all, a lot of enthusiasm. Our customers are everything to us, and that is why we make sure they always feel special with us. To keep doing that, we are looking to strengthen our Customer Care team.

WHAT WILL YOU DO?
As a Customer Care employee, you are the first point of contact for our customers. You ensure that every customer question, from product information to returns, is answered quickly and with a personal touch. You will work in an energetic and friendly team where no challenge is too big!

YOUR TASKS:
- Answering customer questions via chat, email, and social media (yes, we are very active on Instagram and TikTok!).
- Advising customers about the latest trends, products, and orders.
- Ensuring return and exchange processes run smoothly so that the customer is always satisfied.
- Raising the customer experience to a higher level by thinking proactively and coming up with creative solutions.
- Properly handling and processing product issues with items.
- Collaborating with other departments, such as logistics and marketing, to provide the best service.

WHO ARE YOU?

• You have a customer-focused attitude: You always think from the customer's perspective and look for the best solutions.
• You have excellent communication skills: You know exactly what to say, both in writing and speaking.
• You are a multitasker: You enjoy a dynamic work environment and can easily switch between different tasks.
• You have experience in customer service (preferred): Whether you have experience or not, we are looking for people who always put the customer first.

WHY WORK AT MOST WANTED?
- A young and energetic team: We work hard but laugh a lot together.
- Flexible working hours.
- Personal development: We help you grow, both professionally and personally.
- Discounts on our collection.
- Fun team-building activities: From the Christmas Bingo to social gatherings.

READY FOR THE CHALLENGE?
At Most Wanted, we believe in the power of a great team. As a Customer Care Hero, you get the chance to make a difference and contribute to our growth. Are you ready to leave your mark on the customer experience of a top brand?

We welcome everyone, regardless of background, gender, or experience. Diversity makes us stronger, and we believe that different perspectives lead to more creativity and cooperation. Will you join our team?